A brilliant opportunity has arisen for an enthusiastic individual to join a friendly but professional environment. Apply now to kick-start your career!

You will be working for...

A global audience, this is truly a unique opportunity to gain vital experience in a Service Desk environment. Based in Peterborough, the right candidate will have the opportunity to work with a great team in a friendly, fast paced environment.

Be part of QA’s 10k in tech and add yourself to the UK’s tech explosion!

In this job you will...

• Record and where possible, resolve customer queries using various diagnostic tools and inter-personal skills
• Record, and where possible, fulfil service requests
• Own and progress incidents and requests with other Technology teams, on the customer’s behalf
• Manage high impact incidents affecting the technology systems and environments
• Provide the highest levels of customer support and satisfaction in-line with News UK’s policy and procedures
• Delivery of high quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service

Your training will...

Start with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering: Operating systems, Server administration, Customer support, Networking and Security.

You will gain City & Guilds Level 3 qualifications in IT Systems & Principles and IT Professional Competence, as well as Microsoft Technology Associate (MTA) qualifications leading to the Microsoft Certified Professional certification. This fantastic opportunity can potentially lead to you earning £30k in the IT sector.

Who should apply...

• Someone with an excellent telephone manner is required together with the ability to handle challenging support situations with a calm and methodical approach.
• Someone with problem-solving and technical skills using various diagnostic tools
• Someone with excellent inter-personal skills
• Someone with ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

What happens when I finish my apprenticeship...

94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.

It only takes a minute to apply for an IT apprenticeship with QA and begin your IT career with great prospects today.