PRIVACY POLICY

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PRIVACY NOTICE – THE SKILLS SERVICE (PART OF OPPORTUNITY PETERBOROUGH)
DATE OF LAST UPDATE: 20 JAN 2021

 


OVERVIEW


The information that we hold at The Skills Service enables us to provide a contractual service with the organisations, schools and businesses that we work with to deliver our services.

Those individuals and companies that are interested in keeping in touch with the activities of The Skills Service do so on a consensual opt-in basis to the information that is sent out.

WHAT INFORMATION WE HOLD ABOUT YOU?


We may hold the following personal information about you:

  • Basic contact details: name, email address, the company that you work for

  • Activity: We also keep a record of activities that you have supported as part of the services that we deliver. As an example; attending a CV workshop, exhibiting at a careers fair, offering a workplace tour

  • We have forms on our website that will capture more detailed information in some instances. However, the information is clearly displayed, not always mandatory and will be required for the purpose of the form

  • We store only very limited, if any, financial information and only for the benefit of processing and fulfilling orders. Otherwise, all financial information is stored by our payment processor, PayPal and you are encouraged to review their privacy policy and contact them directly for responses to your questions

WHAT DO WE DO WITH YOUR INFORMATION?


Most of the information that we hold is to provide the contractual services that we deliver with schools, businesses, and organisations.

For contractual purposes we hold information relating to all companies and individuals that support the work of The Skills Service.

Any information that is required from a legal basis will be stored and maintained indefinitely, signed contracts as an example.

All non-statutory information will be removed from digital and paper-based systems one year after your involvement ends with The Skills Service.

Companies and individuals that are held on our marketing database will only be provided with information relating to the activities of The Skills Service.

WHAT INFORMATION DO WE NEED?


Most information that we need is required by law to fulfil contracts.

For marketing purposes, we only hold an individual’s basic contact details – as an example, name and email address.

For any store purchases we may hold basic contact details for invoicing and stock management. 

 

 

 

WHO DO WE SHARE YOUR INFORMATION WITH?


We currently share your personal information with the following organisations:

  • MailChimp - The Skills Service occasionally uses MailChimp to manage the details of individual that wish to be kept up to date for marketing purposes. This is limited to a name and email address. We use this system as it only allows people to opt-in to receiving marketing information and gives individuals to opportunity to opt-out at any point​. Read their Privacy & Terms here

  • Survey Monkey - The Skills Service occasionally uses Survey Monkey to manage the details of individual that we wish to contact for marketing purposes. This is limited to a name, email address and/or phone number unless specified otherwise. Read their Privacy Notice here

  • SurveyLegend - The Skills Service occasionally uses SurveyLegend to manage the details of individual that we wish to contact for marketing purposes. This is limited to a name, email address and/or phone number unless specified otherwise. Read their Terms & Privacy here

  • Nicholas Associates Ltd - We hold data in an online database to help us to manage our activities and contacts more efficiently for our delivery. Whilst they have technical access to limited individual data they are contracted to safeguard and not to use any data held within the system. Read their Privacy, Cookies & GDPR Policies here

  • Google - We use Google to host our network profiles and provide analytics for our website. As with all our technology partners, they technically have access to the data that is stored on their servers, however they have strict security measures in place to prevent any data breaches both internally and externally. Read their Privacy Policy here

  • Microsoft - We use Microsoft to host our email accounts and profiles. As with all our technology partners, they technically have access to the data that is stored on their servers, however they have strict security measures in place to prevent any data breaches both internally and externally. Read their Privacy Statement here

 

  • Opportunity Peterborough - As we a part of Opportunity Peterborough, they are able to access our data if required for contractual reasons and occasionally information gathering operations. You Can read their Privacy Policy here

  • Calendly - We have a link to a Calendly plugin on our website, that allows visitors to book a time slot to speak with a member of the team. In order to book a slot you must enter some basic information. To view how that information is used and stored please view their Privacy Notice here

  • PayPal - Our store and subscription pages both operate a checkout with the option to pay via PayPal. Should you use this, then no financial data is seen by us and PayPal's Privacy Policy is in effect. 

 

 

None of your personal information is sold or passed onto other parties without your express permission.

All organisations that we select as suppliers to provide business functions are checked for compliance with GDPR and how they look after and safeguard any data that is held on you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets

  • If Opportunity Peterborough Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users will be one of the transferred assets

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use terms of use and other agreements; or to protect the rights, property, or safety of Opportunity Peterborough Limited, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

YOUR INDIVIDUAL RIGHTS


We take your privacy and the security of information that we hold about you very seriously. This policy outlines what we do with your information and why we require it. We will notify you if this policy changes.

You have the right to know what data and information we hold on you. If you would like to see this you can make a request by email or verbally and we will provide you a response within one calendar month.


If any of the information we hold about you incorrect, please let us know and we will rectify this as soon as possible.

If you feel that we hold any information about you that we shouldn’t have, or if we are using your information in a way that you do not agree with or using it for something you don’t agree with, please let us know, and we will provide a response within one calendar month.

If you require, we can provide information and data held on you in a structured, commonly used and machine-readable format.

We do not use any of your personal information for automated decision-making.

CHANGES TO THE PRIVACY POLICY


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy. You can determine when this Privacy Policy was last revised by checking the “Date of last update” legend at the top of this Privacy Policy.

CONTACT DETAILS


If you have any query relating to this policy, please do not hesitate to contact us via the following methods:

Email: info@theskillsservice.co.uk

Post: Opportunity Peterborough Ltd, Allia Future Business Centre, London Road, Peterborough, PE2 8AN

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