FREQUENTLY ASKED QUESTIONS
Below are a series of questions we are regularly asked. We have tried to answer as many of them as possible, but if you cannot find the answer, or indeed question, you are looking for, then please get in touch and we will be happy to help.
Click on the + signs to expand each question.
WHAT IS THE SKILLS SERVICE?
Answer: The Skills Service is a national skills brokerage organisation that aims to respond to business needs. By helping to fill skills gaps and develop employability skills in young people, we coordinate activities between businesses, schools and other organisations with access to young people. To find out more about us and our history, click here
WHEN AND WHY WAS THE SKILLS SERVICE FOUNDED?
Answer: The Skills Service was founded in April 2011 is celebrating its 10th Anniversary in 2021. The company was formed to help close the increasing Skills gap and lack of interaction between businesses & young people – you can read more about our history here
WHO ARE THE TEAM AND WHAT DOES EACH MEMBER DO?
Answer: We are a small team of four, with years of combined experience in the education sector:
Sarah Anstiss – Skills Lead
Jacqui Farrell & Rebecca Sussex – Project, Curriculum and Delivery Managers
Dan Todd – Digital, Events & Skills Delivery Coordinator
To find out what each team member does, click here
WHAT IS THE BEST WAY TO GET IN TOUCH?
Answer: There are many ways to get in touch with the team. You can either:
Call us on 01733 317441
Email us at firstname.lastname@example.org
Message via the website: contact us or web chat (bottom left corner of the screen)
Message us on social media (links in the page footer)
Request a meeting via Skills & 2 Sugars
Write to us at:
The Skills Service
Allia Future Business Centre,
All of our contact links can be bookmarked here: https://my.bio/theskillsservice
Please note - In line with our Safeguarding policy, if you are under 16 years old, you must gain permission from your teacher, parents or guardians before contacting us
DO YOU ONLY COVER THE PETERBOROUGH AREA?
Answer: No. In the past we primarily covered Peterborough, Fenland, East Cambridgeshire & Huntingdonshire, however we now operate a NATIONWIDE support service and sell resources globally
WHAT ARE YOUR OPENING HOURS?
Answer: We are open 9am – 5pm Monday to Friday and closed weekends and Bank Holidays.
To find each staff members contact details and working patterns, please click here
I KEEP SEEING 'SKILLS & 2 SUGARS' MENTIONED ON YOUR WEBSITE. WHAT IS IT?
Answer: Skills & 2 Sugars (sometimes abbreviated to S&2S), is an initiative we recently launched that allows for an informal meeting between yourself and one of our Project, Curriculum and Delivery Managers.
WHAT KIND OF SERVICES AND PRODUCTS DO YOU OFFER?
Answer: We offer a wide range of services, events and resources for business, schools/colleges and young people. A small selection of these are:
Events and resources to support schools careers programme which deliver the Gatsby benchmarks
Consultation time with our experienced Project, Curriculum & Delivery Managers
Exclusive access to national competitions
Raising aspirations and skills of your students
CPD for schools and businesses
Supporting pathway directions for young people
You can also view our wide range of event types for your school, our full range of tailored services, our subscription packages and downloadable resources on our online store
CAN I PURCHASE AN EVENT?
Answer: Of course. Simply follow this link to visit our online store where you can purchase from our range of 'off-the-shelf' events and resources.
If you require a more tailored service, you can view a selection of those as well.
ARE YOU STILL DELIVERING PHYSICAL EVENTS?
Answer: Yes. As of June 21st 2021 The Skills Service will be delivering events in schools, government guidelines permitting.
We will adhere to each individual education establishments Covid-19 policies and procedures whilst on site
I HAVE HEARD ABOUT DUCKS AND BUILD A BUSINESS, WHAT ARE THEY?
Answer: Producktion (formerly just Ducks) and Build a Business are two of our most popular event types. Click the links for more information:
DO YOU OFFER SERVICES TO PRIMARY SCHOOLS?
Answer: Yes – we will never turn a school away, but we mainly work with Key stage 2 to Key stage 5 students
HOW MUCH DO YOUR SERVICES AND EVENTS COST?
WHAT IS SPARK?
Answer: Spark is a state-of-the-art careers app that has responded to the current challenges young people face, to enable them to explore their future careers and connect, in real time, to major employers.
WHAT IS ‘THE INSPIRE SERIES’?
Answer: The Inspire Series is a project for Primary and Secondary schools which focuses on the ‘Future Workforce’ and aims to empower young people at a time when they are facing some tough challenges.
To find out all about the project, the 6 core strands and how you can enter exciting competitions, click here
CAN I BOOK SOME TIME WITH YOU TO DISCUSS AN EVENT OR IDEA?
Answer: Yes! The quickest way to discuss your idea with a member of the team is to use our Skills & 2 Sugars platform.
Simply click here and select a staff member to access their calendar and book a time slot
HOW CAN I KEEP UP-TO-DATE WITH NEWS AND UPDATES FROM THE SKILLS SERVICE?
Answer: There are many ways you can keep in touch with our work;
By registering as a member on the website. Click on the Login/Register button in the website header and follow the instructions. During sign up, check the ‘subscribe to updates’ box
By completing our sign up form and checking the 'subscribe to updates' box
By following our social media channels which can be accessed via the social bar to the right of this page or in the footer
CAN YOU SHARE OR PROMOTE EVENTS/COURSES OR NEWS FOR ME OR MY COMPANY?
Answer: We are always happy to help our partners promote their good work via our social media channels and blog.
HOW DO I ACCESS THE MEMBERS AREA OF THE WEBSITE AND WHAT DOES IT GIVE ME ACCESS TO?
Answer: To register as a Skills Service member, click the Login/Register button in the top right hand corner of the website and fill in the short form.
We will receive your request and approve it as soon as possible. You will then be able to access your personal members area via the same button.
Your members area will contain a selection of personalised pages, such as; your profile, order history, event tickets, event wishlists and the ability to update certain records on our website (if applicable)
WHICH SUBSCRIPTION PACKAGE IS BEST FOR MY SCHOOL/COLLEGE?
Answer: We offer 3 levels of subscription packages;
Ambition - a light touch to enhance your careers programme
Influence - added value for your careers programme
Empower - a full package of support for your careers programme
I DON’T HAVE PAYPAL, HOW CAN I PURCHASE AN EVENT, SERVICE OR SUBSCRIPTION?
Answer: All our services can be purchased offline via the store or by contacting us. Instructions for each type of package are listed below:
For Tailored packages – simply click the service or event that you require to contact us.
For Events and Resources – add the product to the cart and then follow the instructions during checkout to raise a purchase request instead of using PayPal.
For Subscriptions – click on the subscription you wish to purchase and complete the short form. Our finance team will then get back to you asap.
For anything else please contact us and we will be happy to help
DID YOU REPLACE CONNEXIONS IN PETERBOROUGH?
Answer: No. Connexions are a completely separate company. However, since Connexions in the Peterborough area closed, we have taken on the role of providing advice and support where possible
CAN I SEE YOUR PRIVACY AND SAFEGUARDING POLICIES?
WHAT DOES VOLUNTEERING WITH THE SKILLS SERVICE ENTAIL AND HOW DOES IT HELP?
Answer: Connecting with students is a way of realising the following benefits:
The chance to engage with the future workforce and support young people in their career paths
A chance to develop your teams skills and also build on your own personal attributes
Increase motivation within your business
It adds to your Corporate Social Responsibility
Above all though, it's fun and rewarding
You engage with so many young people that all have different goals and outlooks for their future careers and to be a part of shaping and inspiring them is an amazing feeling.
You will see them laugh and learn with you and you end the session knowing that you have made an impact
HOW DO I SIGN UP TO VOLUNTEER?
Answer: We are always looking for volunteers to assist at our events, both physically and virtually.
Please complete this form to register your interest or contact us directly to discuss how you envisage working together