Apprenticeship case study – Businesscoms

Businesscoms Apprentice

Businesscoms employed 2 apprentices in January of 2014. Director, Rob Baldacci, tells us why:

“When we decided to take on a couple of apprentices it was because we wanted to invest in this city and help develop some individuals to have valuable skills.  We have come to realise we were wrong and what we have done is invest in ourselves by taking these apprentices on as they have become an instrumental part of the team and what we deliver.”

Jordan Hobbs has been with Businesscoms as an Engineering Apprentice for over a year now, below he tells us his story of how he came to this role:

“While I was in school, I actually thought I wanted to be an electrician, I chose to take I.T as one of my GCSE subjects. I really enjoyed it and went on to take it as a subject at A Level, it was then I realised that I wanted to go forward with a career in I.T. I had been looking for a job in that field for 5 months when I came across the Businesscoms advert on the website. I applied for an apprenticeship via Peterborough regional college, looking for something in IT, so it was that side of the job that sparked my interest. At the beginning, although my family fully supported me, they were a little sceptical and had expected me to go on to University, however, that was never a route that appealed to me.

As an Engineering Apprentice, I work in the Technical Support and Engineering team at Businesscoms, this involves installing telephone systems as well as maintaining and supporting phone systems and broadband circuits. The role gives me both desk based office experience, as well as being in the field, on site and physically carrying out the installations.  Whilst in the office I am a member of the technical support team and am desk based; this includes answering inbound calls from customers and assisting them with any issues by providing remote support and system maintenance. I am also responsible for configuration and testing of new systems before they go out to customers, this can be anything from telephone systems to broadband routers.

I am generally out in the field once a week, I really enjoy being out in a customer facing role. I assist the engineers on site, pulling cables, fitting cable management (such as trunking and putting sockets on the wall), termination and patching of cables and helping to install phone systems. I am able to apply the skills learnt during my GCSE and A Level years as our phone systems are all IP (internet protocol) based, and require at least a basic knowledge of networking to set up and diagnose faults.

Being an apprenticeship, I also attend college to make that the academic side is completed, so my time is split between working and studying. I am at Businesscoms for 4 days a week 8:30 – 5pm, and attend college every Friday.

We have an assortment of mandatory and optional units to complete that add up to the pass value for our course. The order in which they are completed is our decision, but they must be completed before the deadline. I find the studying part of the course challenging sometimes because we are so busy at Businesscoms, but I know that in the long run it will all pay off.

I have been at Businesscoms for just over a year now and it has fulfilled all of my expectations, I’m very happy here – it was definitely the right decision to make. Looking forward to the future, I would like to still be working for Businesscoms, I have developed so many skills since I’ve been here and would like to continue growing and developing. I.T is my ideal area so that side of the business is where I would really like to be.  Since being with Businesscoms as an apprentice, I really feel like I have grown personally too, my confidence has grown and I feel much more competent at answering queries and technical questions from our customers.

I would recommend taking an apprenticeship to others; I have found it a fantastic way to learn new skills and start on the career ladder, and of course, there is the added bonus of earning!”

The Team At Businesscoms Also Agree –

“My first impression of Jordan was that he was shy and reserved. He was reluctant to make phone calls and wouldn’t initiate conversation. A year on, he has progressed massively; Jordan now speaks confidently to customers, both face to face and over the phone. He is calm and measured and takes the time to ensure the customer fully understands their installation process by asking the right questions and explaining things clearly – in terminology that they will understand. He listens well and has shown a real aptitude to engineering installations and configurations.  His telephone manner has improved immeasurably and he is clear and helpful to his colleagues and our customers.”
Jo Watson, Office and HR Manager

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